Shipping policy

At Bella-Glow Studio, we are dedicated to processing and shipping your skincare orders as quickly and carefully as possible. Below are the details and conditions regarding our shipping procedures. We currently ship within the United States only.

1. Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Orders placed on weekends or holidays will be processed the next business day.
You will receive a separate notification with a tracking number as soon as your order has shipped.
During high-volume periods or sales, processing times may be extended by 1 to 2 additional business days.

2. Shipping Rates & Estimated Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: 3 to 7 business days after processing.
Express Shipping: 1 to 3 business days after processing.
Free Shipping: Applies automatically to orders over $70 on qualifying items.

Delivery times are estimates provided by the carrier and may experience delays due to weather, holiday volumes, or unforeseen carrier disruptions.

3. Shipping Address & Order Modifications

It is the customer's responsibility to ensure that the shipping address entered is correct and complete.

If you notice an error in your address, contact us immediately at contact@bellaglowstudio.us
Once an order has been processed or fulfilled, we are unable to change the address or cancel the shipment.

4. Order Tracking

Once your order has shipped, you'll receive an email with a tracking number and link. Please allow up to 24–48 hours for tracking information to update on the carrier's portal.

5. Delivery Issues

Lost, stolen, or undelivered packages: Bella-Glow Studio is not responsible for packages marked "Delivered" by the carrier but later reported lost or stolen. If this happens, please check around your property, with family members, or neighbors, and contact the carrier directly to file a claim — we're happy to provide any order documentation needed to support it.

Returned packages (incorrect address / unclaimed): If a package is returned to us due to an incorrect address or because it went unclaimed at the carrier's facility, the customer is responsible for the shipping cost to resend it. If a refund is requested instead, it will apply only to the product value, excluding original shipping charges. To avoid this, please double-check your shipping address before completing your order.