At Studio Bella-Glow, we are dedicated to processing and shipping your skincare orders as quickly and carefully as possible. Below are the details and conditions regarding our shipping procedures.
1. Processing Times
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All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Order placed on weekends will be fulfilled on Monday.
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You will receive a separate notification with a tracking number as soon as your order has shipped.
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During high-volume periods or sales, processing times may be extended by 1 to 2 additional business days.
2. Shipping Rates and Estimated Delivery Times Shipping charges for your order will be calculated and displayed at checkout.
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Standard Shipping: 3 to 7 business days after processing.
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Express Shipping: 1 to 3 business days after processing.
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Free Shipping: Applies automatically to orders over $ $70 on qualifying items.
Note: Delivery times are estimates provided by the carrier and may experience delays due to weather, holiday volumes, or unforeseen carrier disruptions.
3. Shipping Address & Order Modifications It is the customer's responsibility to ensure that the shipping address entered is correct and complete.
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If you notice an error in your address, please contact us immediately at [Support Email, e.g., support@studiobellaglow.com].
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Once an order has been processed or fulfilled, we are unable to change the address or cancel the shipment.
4. Order Tracking Once your order has shipped, you will receive an email containing a tracking number and link. Please allow up to 24–48 hours for the tracking information to update on the carrier's portal.
5. Lost, Stolen, or Undelivered Packages Studio Bella-Glow is not responsible for packages that are marked as "Delivered" by the carrier but are subsequently lost or stolen.
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If your tracking status indicates that your package was delivered but you have not received it, please check around your property, with family members, or with neighbors.
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Contact the carrier directly to file a formal claim. We will be happy to provide any necessary order documentation to support your claim.
6. Returned Packages (Incorrect Address / Unclaimed) If a package is returned to us due to an incorrect or incomplete address provided by the customer, or because it was unclaimed at the carrier's local facility:
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The customer will be responsible for the shipping cost to re-send the package.
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If a refund is requested instead, the refund will apply only to the product value, excluding original shipping charges.
8. Contact Us If you have questions about your order or shipping status, please reach out to us:
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Email: bella-glowstudio@bellaglowstudio.us
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Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST