At Bella-Glow Studio, we want you to feel confident shopping with us. Because we sell skincare and cosmetic products, we follow strict hygiene and safety practices to protect every customer — here's exactly how returns and refunds work.
Unopened & Sealed Items
We accept returns within 14 days of delivery for a full refund, as long as the item is unused, unopened, and the original packaging and safety seal are completely intact.
- Return shipping costs are the customer's responsibility, unless the return is due to our error (wrong item shipped, etc.).
- Refunds are processed within 5–10 business days after we receive and inspect the returned item.
- Prefer a different product instead of a refund? We're happy to offer an exchange for sealed, unopened items — just reach out and we'll take care of it.
Opened or Used Items
For hygiene and safety reasons, we're unable to accept returns or refunds on opened or used products. We know this can feel strict, but it protects every customer from receiving previously used items.
If you experience a documented severe allergic reaction, please contact us with details (and photos, if applicable) — we'll review it individually and may offer store credit as an exception.
Damaged or Defective Products
If your order arrives broken, leaking, or otherwise compromised, we've got you covered. Just contact us within 7 days of delivery with photo evidence, and we'll send a free replacement or issue a full refund — your choice, no questions asked.
Questions before you buy?
If you're ever unsure whether a product is right for your skin, message us before ordering. We'd rather help you choose the right product than have you deal with a return.